Warranty & Returns

14-Day Returns

Standard made-to-order Lakes putters may be returned within 14 days of delivery, provided they are in new, unused condition. Choosing a standard length, neck style, or handedness offered on our website does not make a putter a personalized or custom order.

To request a return, email info@lakesputterco.com within 14 days of receiving your order. Include your order number and reason for the return.

Returns must meet the following conditions:

• The putter must be new and unused, with no signs of play, damage, or modification.

• The customer is responsible for return shipping costs.

• Please contact us for return instructions before shipping your putter.

Once we receive and inspect your return, we will notify you whether it has been approved. Approved refunds will be processed to the original payment method within 5 days of receiving and inspecting the returned putter. Your payment provider may require additional time to post the refund.

Custom Orders

Putters ordered through separate, individually arranged personalization requests are final sale and are not eligible for discretionary returns.

This includes putters with customer-specific engraving, personalized graphics, special finishes requested outside our standard options, or other individually requested modifications. Standard length, neck style, and handedness selections offered on our website remain eligible for our standard 14-day return policy.

Custom orders remain covered by our manufacturing-defect warranty. This policy does not limit rights customers may have under applicable law.

One-Year Limited Warranty

Warrantor: Lakes Putter Co. Mailing Address: PO Box 620, Lakeview, MI 48850 Email: info@lakesputterco.com

1. Warranty Coverage

Lakes Putter Co. warrants its putters against defects in materials and workmanship for a period of one (1) year from the original date of delivery.

This warranty applies to all Lakes Putter Co. putters, including standard made-to-order putters and personalized or custom-built putters.

Coverage includes manufacturing defects affecting the putter head, shaft, hosel, assembly, or factory-applied finish.

A manufacturing defect is a failure attributable to defective materials or workmanship rather than ordinary use, accidental damage, or external conditions.

2. Who Is Covered

This limited warranty applies to the original retail purchaser of a Lakes Putter Co. putter.

Proof of purchase may be required to establish the original delivery date and warranty eligibility.

This warranty is not transferable to subsequent owners.

3. Warranty Remedies

If a covered manufacturing defect occurs during the warranty period, Lakes Putter Co. will, at its discretion:

• Repair the defective putter or affected component; or

• Replace the defective putter or affected component with an equivalent product.

All approved warranty repairs or replacements will be provided at no charge to the customer, including necessary shipping costs.

If the original model, material, or component is no longer available, Lakes Putter Co. may provide a reasonably equivalent replacement.

Replacement products and repaired components will be covered for the remainder of the original warranty period.

4. What Is Not Covered

This warranty does not cover damage or deterioration resulting from:

• Normal wear and tear associated with use.

• Accidents, impacts, abuse, or misuse.

• Improper storage, handling, or maintenance.

• Damage caused by unauthorized modifications or repairs.

• Cosmetic changes resulting from ordinary use, including scratches, bag chatter, finish wear, or natural changes in the appearance of copper and other materials.

An unauthorized modification or repair does not automatically void the entire warranty. Coverage may be denied when the modification or repair caused the defect or damage being claimed.

Variations inherent to natural materials or individually applied finishes are not manufacturing defects unless they result from defective materials or workmanship.

5. How to Obtain Warranty Service

To request warranty service:

1. Email info@lakesputterco.com within the warranty period.

2. Provide your order number or other proof of purchase.

3. Describe the problem and include photographs when available.

4. Wait for Lakes Putter Co. to review the claim and provide return instructions.

5. If an inspection is required, ship the putter according to the instructions provided.

For an approved warranty claim, Lakes Putter Co. will provide or reimburse reasonable shipping costs necessary to obtain warranty service.

Do not ship a putter to Lakes Putter Co. without first obtaining return instructions.

Warranty service is performed or arranged by Lakes Putter Co.

6. Custom-Built Putters

Custom-built and personalized putters receive the same one-year manufacturing-defect warranty as standard Lakes putters.

Although custom orders are not eligible for discretionary returns under our separate Returns Policy, they remain eligible for warranty repair or replacement.

If an exact replacement cannot reasonably reproduce a discontinued material, finish, engraving, or component, Lakes Putter Co. will discuss the available equivalent options with the customer.

7. Limitations and Consumer Rights

This limited warranty provides the repair or replacement remedies described above for covered manufacturing defects.

It does not exclude or restrict rights that cannot lawfully be excluded or restricted under applicable consumer-protection laws.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

8. Warranty Contact

For warranty questions or claims, contact:

Lakes Putter Co. PO Box 620 Lakeview, MI 48850 Email: info@lakesputterco.com